VCA Brookline Animal Hospital

I took my dog to stay in their boarding area, and when I came to get him he was filthy, reeked of urine, he was a nervous wreck and he peed and pooped all over the street when we left (he obviously had not been walked all day ~ this was 2:00 pm). The staff were disorganized, the place smelled horribly of pee and feces, and the front desk staff were clueless and unprofessional. DO NOT USE!

Link to This Review      Post on Facebook   Share on Twitter

Anyone who is a doctor, especially of children, knows that you don't just treat the child, you more or less treat the parent(s) as well. The same applies with pets. We just brought our cat there to be groomed. when we dropped him off, the receptionist was rude and unaccommodating. She was curt and unhelpful. We handed out kitty over to her for an overnight stay and requested that he be examined and shaved, as his hair is prone to knots and excessive dandruff build-up, and due to allergies, we wanted these two problems dealt with. When we went to pick up the cat the following day, we found that they had not cut his hair, rather they felt that he did not 'need it'. More than that, they did a poor job grooming him; there was still an excessive amount of dander on his coat. Likewise, the next day, the receptionist was still curt and mean as she gave us our exorbitant bill.
We will not be giving our business to this hospital again. We were extremely disappointed and felt quite snookered.

Highly recommended. Very through exams, reasonable prices, great grooming service on the upper level of the facility.

Link to This Review      Post on Facebook   Share on Twitter

I've been taking my now 12 year-old cat here for two years. The care has been great. I have a Maine Coon and the vet was able to tell me about health risks to my aging cat that had never been previously mentioned to me. My only issue with BAH is that last year, my cat's annual check-up cost about $140, which is pricey, but not by much (I paid about $100 at the previous vet I was taking him to). This year, however, because he's considered "senior" the bill was $290!!!! That's outrageous! The vet did no more than what had been done the previous year, but it cost me twice as much and he didn't even get his distemper shot. I was apalled. While I really liked the vet, I think I'll be looking for another one next year.

I brought my dog here and the care was excellent! I was very happy with the veternarian who cared for my dog and could tell he really cared for my pet. My dog is doing fine now and I will bring him back if he ever has any problems as I know he will be in good hands.

Link to This Review      Post on Facebook   Share on Twitter